Shipping:
US Shipping: $5.99 USD
(Free if buiying more than one item)
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Refund Policy:
Thank you for shopping with CRTVNDI. We value
your satisfaction and want to ensure you have a
positive experience with our products. In the event
that you need to return or exchange an item, please
review our refund policy below.
your satisfaction and want to ensure you have a
positive experience with our products. In the event
that you need to return or exchange an item, please
review our refund policy below.
Returns and Exchanges:
We accept returns and exchanges within 14 days
of the date of purchase.
of the date of purchase.
The item(s) must be in their original condition and
unwashed.
unwashed.
We reserve the right to refuse a return or exchange
if the item(s) do not meet the above criteria.
if the item(s) do not meet the above criteria.
Refund Eligibility:
You are eligible for a refund if you return the item(s)
within the specified timeframe and meet the
conditions stated in section 1.
within the specified timeframe and meet the
conditions stated in section 1.
If your return is approved, we will initiate a refund to
your original payment method or provide store
credit, depending on your preference.
your original payment method or provide store
credit, depending on your preference.
Exchange Process:
To initiate an exchange, please contact our
customer support team at [email protected]
to request an exchange.
customer support team at [email protected]
to request an exchange.
Once your exchange request is approved, you will
receive instructions on how to return the item(s)
and receive the desired replacement.
receive instructions on how to return the item(s)
and receive the desired replacement.
Exchanges are subject to product availability. If the
requested replacement item is not available, we will
process a refund or provide store credit instead.
requested replacement item is not available, we will
process a refund or provide store credit instead.
Return Shipping:
You are responsible for the cost of return shipping,
unless the return is due to an error on our part (e.g.,
wrong item shipped, defective product).
unless the return is due to an error on our part (e.g.,
wrong item shipped, defective product).
We recommend using a trackable shipping service
and retaining proof of postage for your return
shipment. We are not responsible for lost or
undelivered return packages.
and retaining proof of postage for your return
shipment. We are not responsible for lost or
undelivered return packages.
Damaged or Defective Items:
If you receive a damaged or defective item, please
contact our customer support team immediately
at [email protected] with details and supporting
photographs.
contact our customer support team immediately
at [email protected] with details and supporting
photographs.
We will assess the situation and provide further
instructions on returning the item(s) or resolving the
issue promptly.
instructions on returning the item(s) or resolving the
issue promptly.
Please note that this refund policy applies only to
purchases made directly through our official website
or authorized retail channels. If you made a
purchase from a third-party retailer, please refer to
their respective refund policies.
purchases made directly through our official website
or authorized retail channels. If you made a
purchase from a third-party retailer, please refer to
their respective refund policies.
If you have any questions or require further
assistance, please don't hesitate to reach out to our
customer support team. We are here to help!
assistance, please don't hesitate to reach out to our
customer support team. We are here to help!